Refund Policy

If you experience a problem with a food or beverage item purchased in our café, please notify a team member immediately. We will replace the item or offer a full refund at our discretion. We do not offer refunds for items that have been partially consumed unless there is a quality defect.

A 30% deposit is required to confirm a catering booking. Cancellations made more than 14 days before the event date will receive a full refund of the deposit within 5 business days. Cancellations made within 14 days of the event forfeit the deposit. If Perk Navigator cancels an event due to circumstances within our control, a full refund of all payments will be issued.

The balance payment (70% of the total) is due 7 days before the event. If a cancellation is made after the balance has been paid and within 7 days of the event, no refund will be issued. Refunds for documented emergencies (e.g. hospitalisation) will be assessed on a case-by-case basis.

To request a refund, contact perknavigator@gmail.com with your booking reference, the date of the event or purchase, and the reason for your request. We will respond within 3 business days.

Nothing in this policy overrides your rights under the Australian Consumer Law. If a service fails to meet statutory consumer guarantees, you are entitled to a remedy regardless of this refund policy.

For refund enquiries, email perknavigator@gmail.com or visit us at 2 Allman St, Campbelltown NSW 2560.